Refund policy

Refund Policy

Thank you for shopping at KB Hair NYC. We want to ensure your satisfaction with our products, and thus, we have a 30-day return policy, providing you with ample time to assess your purchase.

Refunds
Upon receiving and inspecting your return, we will notify you of the refund status. If approved, the refund will be processed automatically to your original payment method. Remember that it may take a day or more for your bank or credit card company to complete the refund processing. Your satisfaction is our priority, and we appreciate your understanding in this matter.

To be eligible for a return, your item must remain in the same condition as when you received it—unworn or unused, with tags intact, and in its original packaging. Additionally, please retain the receipt or proof of purchase.

Initiating a return is easy; simply contact us at info@kbhairnyc.com. Upon acceptance of your return request, we will furnish you with a return shipping label and detailed instructions on where and how to send your package. Please note that items returned without prior return authorization will not be accepted.

Feel free to reach out to us at info@kbhairnyc.com if you have any questions regarding the return process.

Damages and Issues
Upon receiving your order, kindly inspect it promptly. Please contact us immediately if you discover any defects or damage or receive the incorrect item. We value your satisfaction and will assess the issue to ensure a prompt resolution.

Exceptions / Non-returnable Items
Certain items fall under the category of non-returnable, including custom products (such as special orders or personalized items) and personal care goods (such as beauty products). If you have any uncertainties about your item, please reach out to us for clarification.
Please note that sale items and gift cards are non-refundable.

Exchanges
For a swift exchange process, we recommend returning the item you have, and once the return is approved, making a separate purchase for the new item. This ensures you receive the desired product promptly.